Five Faces Patient Journey Support software

The Five Faces Patient Journey Support software is designed to help health services guide patients through complex care — beginning with perioperative services. Designed to bring preparation, admission and recovery into one connected digital experience, Patient Journey Support is intended to provide patients with clear milestones and reminders, procedure-specific education, digital forms and consent, secure messaging, and personalised recovery plans, delivered at the right time.

The solution is designed to provide clinicians and administrators with real-time visibility of patient readiness, tools to coordinate communication and dashboards that reduce manual administration and support better theatre utilisation. At the centre of the solution is a Unified Patient Hub — a single place for patients to manage their care. Built on a consistent digital foundation, the hub is designed to support surgical services alone or extend into other areas such as outpatients and diagnostics.

The solution is intended to allow health services to design and adapt journeys themselves, at a hospital level, for a specialty or tailored to individual clinician requirements, reducing reliance on the vendor and supporting scalable rollout across departments and sites. While initially focused on perioperative care, Patient Journey Support also aims to be adapted for other complex services, including multi-stage treatments and chronic disease programs.