Tech partnerships: working together to transform healthcare organisations

Monday, 25 January, 2021

The real and lasting value of a tech partner and how a purpose-built digital solution can change the way healthcare providers do business.

Healthcare is a complex, highly regulated industry and organisations need to adapt in order to keep up. It’s vital for care delivery organisations to provide high-quality, value-based services but often their ability to focus on those in their care is hampered by ever-changing industry regulations, workforce management challenges and out-of-date software systems.

What if healthcare providers could empower their workforce to deliver the highest standard of care through automation and integrated digital technologies? Technology already exists for this purpose, but without the relevant expertise and advice it’s hard to know where to start. The right tech partner can help create a more efficient, digitally focused business so organisations, their staff and the people they support can thrive, now and in the future.

Tech provider vs tech partner

There are plenty of technology companies selling out-of-the-box systems or multiple stand-alone apps, but a tech partner is more than just a software provider. One company leading digital transformation in the Australian healthcare industry is local tech trailblazer Lumary. With their advanced digital platform, purpose-built for the aged care and disability industries, this healthtech company recognised the importance of building a single, scalable connection point between organisations and multiple digital solutions. Working closely with healthcare providers to identify gaps in their tech, Lumary develops collaborative relationships with their clients to build a long-term, fully connected solution that not only complies with the latest industry regulations, it manages the entire operation end-to-end.

The best kind of tech partner is one that truly understands the fragmented healthcare industry and its many complexities. That’s why it’s invaluable when software companies serving this sector have experienced industry experts in-house. As well as helping define the product build, these experts readily understand the challenges experienced by support workers and can work alongside the tech team to create tailored solutions that meet the requirements of specific funding bodies, such as those of the NDIS and HCP.

Another factor to consider when aligning with a tech partner is the strength of their delivery and customer success support. Instead of wasting money and resources trying to implement and integrate multiple digital solutions, organisations receive support configuring and updating their software and the peace of mind of a hands-on customer success team if they encounter issues or require additional functionality.

When it comes to managing business activities and improving the patient–provider connection, Possability, a disability service provider operating in Victoria, Tasmania and Queensland, knows firsthand the value a tech partnership can bring.

“With the right partner, we’ve been able to adapt pretty quickly to the constant changes that the sector has experienced, particularly over the last couple of years, says Jon Anning, Possability’s NDIS Strategy Lead.

“The burden of managing those changes has been made easier with Lumary and our efficiency has improved. Since partnering with Lumary, we’ve increased the quality of our information, workflows and cashflow by improving our claiming processes.”

Connected tech: support workers and care recipients

Integrated tech platforms such as Lumary not only maintain industry regulations like those of the NDIS and HCP, they also facilitate information sharing, reduce data irregularities and update records in real time. This transparency means improved collaboration across the care continuum as support workers are able to make more informed decisions and care recipients are afforded greater choice and control over their health care.

“It’s essential that support workers providing face-to-face services are empowered with the right tech in order to provide better services to more people,” says former disability support worker and current Lumary SME, Stacey Sincock. “Workers need to capture and record information in real time and this then supports their employers to effectively claim, report and meet clients’ health needs. If you’re not doing it properly you could be leaving money on the table or creating huge admin burdens.”

Healthcare organisations are in this industry because they care, but they also need to remain profitable and viable to future-proof their operation. Organisations need to embrace technology sooner rather than later. The right tech partner will support the digital transition every step of the way, enabling healthcare providers to improve their care delivery services while also safeguarding the success and growth of their business.

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