3 benefits of adopting industry-specific software

Monday, 17 January, 2022

With the right software, NDIS and HCP providers can simplify their care management, empower their staff and give care recipients the support they need to live the life they choose.

A digital solution built specifically for the NDIS and HCP can equip providers with the right tools to navigate the complexities of the disability and aged care industries. Providers can automate admin tasks, streamline scheduling and workforce management, simplify billing and claiming, and manage client information more efficiently to enable better care.

While traditional care management systems may perform some of these functions at a basic level, the complex framework of the NDIS and HCP requires an adaptable, purpose-built solution. According to Lumary, a healthcare platform provider and technology service partner for Australia’s disability and aged care industries, the solution providers choose is critical to the success and sustainability of their organisation. They need an integrated, cloud-based platform to maintain compliance and facilitate greater choice and control for their clients.

3 key benefits of industry-specific software

1. Improved employee experience

NDIS and HCP providers are increasingly looking to technology to support their workforce to deliver personalised care and create a better employee experience.

Employee churn is one of the biggest challenges providers face, and supporting staff with the right software can make all the difference. Providers should empower their workforce with a single digital solution that improves efficiency and streamlines admin so staff can focus on providing quality care.

Organisations that use Lumary’s software report happier, committed and more engaged staff. These providers support their teams with Lumary’s easy-to-use web and mobile application, enabling their workers to access information from anywhere in real-time. Staff can schedule appointments, record case notes accurately, and document services as they are delivered, eliminating the need to double up on data entry and unnecessarily spend time on admin. Lumary also integrates with workforce management tools like Skedulo and easyemployer. With one solution, providers can create a seamless end-to-end experience for providers, staff, and clients.

2. Easily maintain compliance

With the hyper-regulated environment of the NDIS and HCP, meeting quality and safeguard standards and complying with legislative requirements is a significant consideration for providers.

Manually entering data is time-consuming and often leads to errors. The best NDIS and HCP software should preload and update government fees to streamline the process and lessen the burden of manual updates.

Industry experts work in-house at Lumary to ensure its software is automatically updated for providers to meet the mandated requirements. These knowledgeable members of the Lumary team stay on top of industry changes and price updates, allowing organisations to simplify their compliance and accurately forecast and monitor funding.

3. Provide better care

Care delivery should be responsive to individual needs and goals, and the inability to access client information and gaps in communication can inhibit personalised care. With the right software, providers can support person-centred care and create better outcomes by giving their clients more choice and control through increased data transparency and collaboration.

Lumary understands how important this is. That’s why its software allows support workers to manage service agreements, care plans and budgets, and record notes, assessments and alerts so workers can build personal profiles for each of their clients. The software also enables clients to request services, adjust appointment times, and view budget balances, invoice history and statements.

With this level of reporting in one place, providers can analyse metrics and build meaningful data insights to enable personalised, informed care and improved relationships between support workers and clients.

Navigating the NDIS and HCP can seem complicated and overwhelming at times, but providers can cut through the complexities and inefficiencies with the right industry-specific software.

To learn more about how the right software solution can transform the way your disability or aged care organisation operates, head to www.lumary.com or reach out directly via enquiries@lumary.com.au.

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