Amex, HICAPS expand partnership

American Express has expanded its partnership with Australian healthcare claiming solution HICAPS to streamline health payment processes.

Coinciding with the rollout of HICAPS’ new Trinity Payment Terminals, this expanded partnership will enable providers across Australia to accept American Express, and for American Express Card Members, the ability to earn Membership Rewards points when visiting a HICAPS provider.

The new terminals, currently being rolled out, will see 90,000 HICAPS providers set up to accept American Express payments including dentists, chiropractors, physiotherapists, general practices and more. The rollout is expected to be complete by the end of 2024.

The terminals are designed to streamline the patient payment experience with fast claim processing among 100% of private health insurers in Australia. For practices, this reduces the need to manually input claims, transactions and quoting — cutting down on administration.

Robert Tedesco, Vice President & General Manager of Global Merchant Services at American Express, said the announcement supports healthcare providers by removing friction at the checkout, while allowing card members to earn reward points for essential health services needed every year.

Simon Terry, Executive for HICAPS, said, “One of most common pain points for both practices and patients when it comes to paying a health bill is speed and flexibility. HICAPS has been dedicated to delivering ease, speed and reliability, and since 2014 we’ve achieved this in partnership with American Express.

Image credit: iStock.com/Stock Rojo Verde y Azul