Launch of transitional messaging platform pathway to streamline healthcare communications

Tuesday, 01 March, 2022

Australian-based technology company, Notifyre, has officially launched its one-of-a-kind transitional messaging platform built to put an end to legacy messaging systems, like fax and SMS, in the healthcare industry, once and for all.

Notifyre allows healthcare organisations to make the transition away from error-prone fax machines to digital file transfer, and from scam-ridden SMS to verified messaging, all supported by the Stirdie blockchain network.

Connecting Notifyre with Stirdie’s tamper-proof blockchain-based network removes the threat of data loss by cybercriminals and allows freedom to exchange information between patients, doctors, specialists and everyone within the healthcare ecosystem.

By using blockchain technology, every action from when a message is created to when it is sent, delivered, opened, shared and more is recorded. These actions are cryptographically hashed with the resulting hashes stored on the blockchain, ensuring the actions are unable to be tampered with.

This gives healthcare organisations — along with healthcare professionals and their patients — a complete history and audit trail of every transaction, ensuring all industry security and compliance measures are always met.

Software Developer, Andrew Napier, says that “blockchain technology lends itself to tamper-proof auditing. By utilising this in Stirdie’s messaging system, we can provide assurance that confidential information hasn’t been tampered with, without needing to know what that confidential information is. It’s privacy and auditability, which many messaging platforms on the market currently lack.”

As a result of the COVID-19 pandemic, the healthcare sector continues to fast-track the adoption of new technologies to provide patients with easier access to remote care. However, cybersecurity remains a critical area of concern for healthcare organisations — especially those where insecure messaging systems, like fax machines, remain embedded as a critical communications channel.

By continuing to use fax machines, organisations within the healthcare sector are increasing the risk of attacks on patient data. Therefore, Notifyre and its integration with Stirdie has been specifically designed to combat this.

Stirdie allows organisations to create a verified digital ID (Stirdie Business ID) that acts as a unique identifier and can be matched with existing messaging systems, for example, fax and SMS, via Notifyre’s revolutionary ‘Smart Routing’ tool.

Smart routing: Notifyre’s revolutionary transitional communications feature

Smart Routing bypasses the traditional methods and workflows for messaging that have been widely embedded across the healthcare industry.

It works by identifying whether a fax number or a mobile number is connected to a Stirdie Business ID within the system and therefore sending a secure digital file or verified message if the fax or mobile number has been successfully connected.

Smart Routing provides a simple and hassle-free way for healthcare organisations to transition to more modern messaging workflows, stamping out fraud and cyber-security threats in the Australian healthcare industry, once and for all.

Killing fax with secure file transfer

By binding fax numbers hosted in Notifyre to a Stirdie Business ID, healthcare organisations have the option to send a secure digital file via secure file transfer instead of a fax if the system recognises that the recipient’s fax number is linked to a Stirdie Business ID.

Businesses with a fax number hosted in the platform connected to a Stirdie Business ID have the option to send a secure digital file via secure file transfer instead of a fax. When Smart Routing is selected, the system will identify if a recipient’s fax number is linked to a Stirdie Business ID. If connected, a fax will be sent as a secure digital file. If no connection is found, the message will be sent via the traditional route: fax.

Director of Marketing, Jeremi Dickson, says that using secure file transfer empowers patients, team members and other professionals within the industry to share sensitive data without any risk of unauthorised access, interception or malicious attacks.

“Smart Routing provides healthcare organisations with an end-to-end encrypted secure file transfer method for pathology reports, lab results, specialist referrals and more. It enables businesses to make the shift from fax and to handle sensitive data more efficiently and securely without losing the quality of their documents as you would with faxing, whilst maintaining a complete audit trail.”

Powering digital workflows with verified messaging

The same Smart Routing tool can also be used with mobile numbers, allowing healthcare organisations to communicate with their patients via the Verifyre mobile app. If a mobile number is connected to a Stirdie ID, a verified message can be sent to the patient’s Verifyre app as opposed to an SMS.

CEO, Bradley Davis, says that the consumer-focused Verifyre app has been built to prevent SMS-based fraud, by acting as a secure point of communications for patients with a focus on legitimising incoming messages from businesses and users alike.

“All users (healthcare organisations, patients and other healthcare professionals) with access to transacting via Verifyre go through a strict verification process to prove their identity.”

Verifyre makes it easy for patients to connect with healthcare organisations to send and receive verified messages and files directly to their mobile device as well as securely share ID documents and more.

Sign-up for beta access

Interested in being one of the first healthcare organisations to try Notifyre’s Smart Routing feature? Register your interest in beta access here.

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