From idea to action: Neat keeps it simple for Royal Australasian College of Surgeons

Monday, 11 March, 2024

From idea to action: Neat keeps it simple for Royal Australasian College of Surgeons

Technology and healthcare continue to blend in exciting ways — from the delivery of smarter medical devices and the integration of AI to telehealth, professional education and data analytics. The latest data from the Australian government shows that the global healthcare market is forecast to reach a value of US$505.4 billion by 2025.

Digital healthcare delivers better outcomes by empowering clinicians to focus on their patients remotely or at the bedside with the support of reliable and secure IT solutions. It is also changing the way healthcare professionals communicate and manage workflows. From the delivery of education and training through to improved collaboration when delivering multi-party patient treatment plans.

What’s clear is that technology also has an increasing business focus as healthcare providers seek to find new ways to improve clinician experiences and deliver more effective patient outcomes.

A great example of this in action is the Royal Australasian College of Surgeons (RACS) and their recent adoption of video collaboration technology to improve communication and workflow.

A reputable not-for-profit, known for its mentorship and development of surgeons, RACS plays a vital role in supporting the health and well-being of its communities. It aims to improve surgical care, advocate for better health policies, promote research and innovation, and engage with the public. With nine offices across Australia and New Zealand, it needs to maintain relationships with health departments while also providing training, networking and examinations for prospective surgeons.

Given its operational complexity, RACS offices are often overbooked with different use cases and users — creating a minefield of miscommunication and confusion. Without a resolution, RACS could lose relationships with vital healthcare departments and would be unable to provide the best workshops and training for prospective surgeons.

RACS chose to partner with Neat, a Norwegian video technology company that offers digital solutions for meetings and collaboration, investing in the Neat Board for all offices. The Neat Board provides a full, responsive video meeting room experience, even for remote workers, enabling the college to meet the needs of its office-based team while also delivering a flexible solution for hybrid working.

The Neat Board — on wheels — allows RACS team members to effortlessly move their virtual meetings from room to room, providing a flexible communication solution that reduces confusion and increases workplace efficiency.

Neat also provides the equality that RACS advocates for, allowing employees to join meetings from a hybrid location. With Neat Symmetry, AI ensures employees are framed on screen equally so everyone can be seen and heard, while also eliminating those pesky technology errors that often appear in virtual meetings. This gives a voice to surgeons even if they aren’t on-site and allows the company to train their prospective surgeons with members of the FRACS tuning in from anywhere in the world.

Dubbed a ‘digital canvas’, the Neat Board also enhances ideation and creativity. Students and teachers alike can draw and brainstorm directly onto the Board, and save, upload, and share these ideas with remote-based participants.

In recent years, telehealth adoption has accelerated significantly and Neat devices are ideal for patient-healthcare provider communication. By removing noise and distractions, the Neat Frame’s HD camera and a three-mic audio system ensures everyone is seen and heard without distortion, enabling conversations to flow naturally, and reducing the risk of miscommunication.

Neat technology can enhance your healthcare organisation. Join us in revolutionizing healthcare delivery through innovative video collaboration solutions — together, we can enhance patient care and deliver better healthcare outcomes.

Image caption: RACS Surgeons-in-training in action with the Neat Board.

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