Western Health rolls out workplace transformation program

Western Health Victoria is implementing its “Modern Workplace transformation program” with the help of IT solutions and managed services provider Logicalis Australia. The program aims to enhance collaboration, communication, security and document management capabilities within its health service.

The provider, servicing a community of more than 900,000 people, recognised the need for a comprehensive transformation in the face of numerous technical and end-user challenges.

The organisation’s existing infrastructure suffered from disjointed processes, ineffective tools, as well as storage and compute limitations. At the core of the initiative was the protection of patient data and identity.

The initiative involved several critical components, including a rebuild of the Health Service’s Active Directory and setting the foundations for the Modern Workplace and Modern Management programs. It also included the ERP (electronic resource planning) and EMR (electronic medical records) rollout, optimising data efficiency and accessibility. This is being delivered in conjunction with improvements to document management and compliance through the implication of a robust records management solution.

To foster seamless communication and collaboration, Logicalis Australia facilitated the integration of Microsoft 365, with an aim to enable staff to work more efficiently and securely, whether in-office or remotely. In support of Western Health’s growth trajectory, Logicalis Australia also worked on strengthening the health provider’s Microsoft Azure environment, enabling scalability, reliability and cost-efficiency.

Cameron McBride, Director of Digital Technology Services, Western Health, said, “We believe that the Modern Workplace program with Logicalis Australia will transform how we deliver health care. By enhancing our technology infrastructure and streamlining processes, we are not only improving efficiency but, more importantly, enhancing the quality of care we provide to our patients, with security top of mind. Additionally, this initiative provides a solid foundation for data analytics and AI, enabling us to harness the power of data to further enhance patient outcomes.”

The initiative will not only improve the operational efficiency of the health service, but also empower them to provide even better care to their patients and redefine it, said Anthony Woodward, CEO, Logicalis Australia.

Image caption: Cameron McBride, Director of Digital Technology Services. Image: Supplied.