AAPM, CBA partner to build digital practice management capabilities

Healthcare practice management body the Australian Association of Practice Management (AAPM) and the Commonwealth Bank have signed an agreement to drive excellence in practice management using digital solutions.

In Australia, demand for health care has increased alongside a 12% rise in turnover compared to the same period last year, while the number of transactions increased 13%, new CommBank Health spending data reveals.

When it comes to doctors and physicians, turnover has risen significantly by 26% and the number of card transactions has increased 24%, compared to the same period last year.

CommBank Health Chief Executive Officer Albert Naffah said, “Practice managers are the backbone of effective healthcare management, supporting practitioners to deliver quality patient experiences.

“They are often the first interaction a patient has with a healthcare provider, ensuring the experience a patient has runs smoothly, from the time they book an appointment, to billing and processing claiming.”

CBA is excited to work with the AAPM and with practice managers, to help them improve patient experiences leveraging digital solutions such as CommBank Smart Health while also improving the operation of the practice, Naffah said.

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