PalAssist, New QLD Helpline For Palliative Care Service

By Sophie Blackshaw
Monday, 23 March, 2015

Patients and their families in Queensland now have greater access to support thanks to PalAssist, a 24-hour helpline operated by the Cancer Council Queensland.
The service, which was previously offered only during business hours, is a palliative care helpline.
Health Minister Cameron Dick, who officially launched the extended services line, said palliative care is about improving the quality of life for people battling life-threatening illnesses, and supporting their families.
“We are very pleased to be partnering with the Cancer Council Queensland to deliver an expanded PalAssist helpline service," Mr Dick said.
“Under this new arrangement the PalAssist helpline will now be available to patients, families and carers 24 hours a day, seven days a week.”
This is a no cost telephone and online service which offers immediate advice and emotional support for patients, carers, family and friends.
Mr Dick said the Queensland Government was committed to supporting patients and their families during what could be an extremely difficult time.
“The extended service will provide empathetic and accurate information, referral, advice and psychological support for people with a life limiting or terminal illness or condition and their families and carers,” Mr Dick said.
“Qualified and trained staff will be on hand at all times to take calls.”
PalAssist is a gree service, available to Queenslanders around the clock on 180 772 273, or via

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